Product and Supply-Related Questions

Yes, we provide branding services, including laser engraving, logo embedding, and personalized packaging designs.

We provide freshwater pearls, South Sea pearls, Tahitian pearls, and Akoya pearls, covering all major commercial pearl varieties to meet diverse procurement needs.

Our pearls are graded based on luster, roundness, surface quality, and size, categorized as A, AA, AAA, and Gem Grade. Each grade undergoes strict internal inspection to meet international standards.

For mass-market customers, we recommend cost-effective freshwater pearls. For high-end clientele, South Sea or Tahitian pearls offer luxurious quality to meet their expectations.

Our pearls are cultured using environmentally friendly and sustainable practices to ensure high quality and compliance with ecological standards.

Yes, we offer a wide range of natural colors, including classic white, pink, gold, black, and others.

Luster and surface quality are key pricing factors. Pearls with higher luster and smoother surfaces are more valuable.

Our pearls range from 2mm to 16mm, suitable for various jewelry products.

Yes, baroque pearls are ideal for creative designs and offer a unique aesthetic at competitive prices.

Yes, high-quality pearls can be accompanied by authoritative international certification to ensure authenticity and quality.

Customization and Branding Services

Yes, we provide branding services, including laser engraving, logo embedding, and personalized packaging designs.

Custom orders typically take 2-4 weeks, depending on the complexity and quantity.

Yes, we offer customization for necklaces, bracelets, earrings, and other designs to meet wholesale clients’ needs.

Absolutely, we accept customer-provided design sketches and manufacture according to your specifications.

Yes, we provide various packaging options, including luxury gift boxes, branded tags, and eco-friendly packaging.

Procurement and Wholesale

Our MOQ is 10 pieces. For long-term partners, we offer flexibility.

Yes, we provide tiered discounts—the larger the order, the greater the discount.

We have a strict quality control process to ensure consistency in color, luster, and quality across all batches.

Yes, we support long-term supply agreements to ensure continuous procurement.

Yes, we offer flexible monthly or quarterly subscription services to help clients manage inventory.

Shipping costs are based on order weight, volume, and destination. We offer discounted logistics solutions for bulk orders.

Yes, we have stable stock for regular products and can respond quickly to urgent demands.

We work closely with clients to understand and fulfill specific requirements before confirming the order.

Logistics and Delivery

Standard orders are shipped within 3-5 business days. Custom orders take 2-4 weeks.

We work with DHL, FedEx, UPS, and other reliable carriers.

Yes, expedited services are available, with timeframes depending on the destination.

Yes, all orders come with tracking numbers, allowing clients to monitor their shipments in real time.

We provide insurance for all orders. In case of damage, we will replace or compensate at no additional cost.

Yes, we provide split-shipment services to accommodate clients’ inventory turnover needs.

After-Sales Services

Yes, you can request a return or replacement within 7 days if the pearls do not match the description or have quality issues.

We cover return shipping costs for quality-related issues.

Yes, we provide pearl repair, restringing, and accessory replacement services.

If delays are our fault, we will proactively contact clients and offer compensation.

Reach out via our website’s live chat or email us at mossanpearl@gmail.com.

Sustainability and Compliance

Yes, all our pearls are cultivated using sustainable practices that minimize environmental impact.

Yes, all our products and services adhere to international trade regulations, including CITES and ISO certifications.

Market Support and Collaboration

Yes, we offer high-quality images, videos, and marketing copy to support your campaigns.

Yes, we provide online training on pearl knowledge and sales techniques.

Yes, we support clients’ retail business expansion with setup guidance.

Yes, we release industry reports regularly to provide market insights.

Yes, we support client-proposed designs and co-develop innovative products.

Miscellaneous Questions

Yes, all orders come with electronic invoices and shipping manifests.